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New Member


I’ve downgraded my account online for three months in a row. If it doesn’t take this time I will be forced to cancel my subscription.

Re: Billing

Hi @JimR3296


Thanks for reaching out to the Community! I'm sorry to hear about the experience you've had with changing your account's email plan. For your account security we cannot go into an account's billing details through the Community. If you have any question about the pricing of your account or anything else billing related, please give a call to our billing department at the numbers and hours listed here. Our Billing Support is available to speak to now and can help you get the answers you need. Thanks!

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