Thank you for coming to the Community! I can understand why that would be convenient when matching what you see on a Constant Contact invoice with what you're seeing on your billing statement. I would be happy to share your feedback with our Billing team and developers. That said, I do encourage you to reach out to our Billing team at the numbers listed here. They are available from 8AM to 8PM ET Monday through Friday. They would best be able to speak to Constant Contact's billing policies and assist you with any billing related inquiries in your account.
Thank you for reaching out to the Community!
That is a great question! You can opt into email receipts and change the email address that those notifications go to by clicking on the little person icon on the top right-hand side of your Constant Contact account. Select “My Account” from the drop down then scroll down and on the bottom left-hand side of the page you should see “Opt In/Out of Payment Receipt Emails”. Click that to set the email address that these receipts go to.
I sure do hope that this helps but please let us know if you have additional questions.
Thanks and have a great day!
I have had difficulty getting the page where I can print a copy of our monthly statement. It would be helpful if a copy was attached with the receipt email Rochelle
Hello @DeepaI. I'm sorry that you have not been able to get a copy of your invoice. Were you not able to get to the page of your account that shows you how to print or email the invoice or did you not receive a copy if you did email it? If you could provide us with some more information, that would be very helpful so we can look into this further. You can either reply here or email us at social_support(at)constantcontact(dot)com.
My credit card is being charged but I'm not being sent an invoice and I can't see any way to download an invoice. On the "My Account" menu I only see "My Settings", "Plans and Pricing" and "Log Out". There is no "My Account" option in the menu.
I'm sorry that the My Account page was missing! The easiest way to get access to that My Account page is to go to the Home screen on Constant Contact (click the link in the very upper-left hand corner) and then go to the Profile icon (upper-right hand corner) and the My Account page should be there then. You can then click on Billing/Activity Statements and generate the invoices. Here is a Tutorial that shows you how to generate or email those invoices!
Like I said, in the "My Account" menu I only see "My Settings", "Plans and Pricing" and "Log Out". There is no "My Account" option in the menu.
And I'm not interested in having to log in to your website every month to find an invoice. If you won't give me a way to email it automatically every month I'll change to Every other service I use emails me an invoice every month. I can't understand why you would make me work so hard.
My apologies for any confusion. It sounds like you're already in "My Account" which is why it is not showing in the drop-down menu in the top right corner of the screen.
You certainly can opt-in to receive emails relating to your billing. Below is a picture of the My Account page and I have highlighted where you can opt in or out.