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Billing

Regular Visitor

Account history

Why can't I see previous payments?
Moderator

Re: Account history

Hello @KarenR637. If you are logged in as an Account Owner, you should be able to see previous payments/invoices for the account. This FAQ will show you how you can see your billing activity and print invoices out, if needed.


Caitlin M.
Community & Social Media Support

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Occasional Participant

Receipts

We currently use Constant Contact and the monthly fee is paid from my company card, how can I receive a receipt. (V&H Inc.) Nick Graves was the administrator and has left V&H Inc.
Tags (2)
CTCT Employee

Re: Receipts

Hello @AmyB580 

 

Thank you for reaching out! 

 

That's a great question! You can access receipts any time within the "My Account" section of your Constant Contact account. To get there, click on the person icon on the top right-hand side of the page and select "My Account" from the drop down. On the next page, look at the bottom left-hand corner for "View Billing Activity/Statements" you can click this and select a date range to generate your reciept. 

 

I sure do hope that this helps but please let us know if you have additional questions. Have a great day! 

Evan G.
Customer Engagement Specialist
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Occasional Participant

Re: Receipts

Thank you for quick reply.

Respectfully, 

Amy B.

 

Visitor

Invoice

Hello we have noticed that invoice has been increased from $90 to $195, so how can we go back to $90 per month? I have sent earlier the same inquiry and got no feedback. regards.
Moderator

Re: Invoice

Hello @AmirE3,

 

I am very sorry about this. I recommend calling and speaking with our Billing team to understand why the price may have jumped. They are available 8AM to 8PM EST Monday through Friday and can be reached at the numbers listed here.


Nick S.
Social Media & Content Manager

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Solution Provider

invoice

request for invoice dated 6/4/2017 

CTCT Employee

Re: invoice

Hi @TravelnStyleL,

 

Thanks for reaching out! You can view, print or email past invoices directly from within your account. Just click the Profile Icon in the top right and select My Account. From here you'll click "View Billing Activity/Statements" on the left:

 

2017-05-17_12-15-50.png

Then you'll select a time period from the drop-down menu or the calendars. Click either Email or Print and if you want Invoices or Invoices with detail. Note: you may also want to Opt In/Out of Payment Receipt Emails to make sure an invoice gets emailed to your billing contact each month. 

 

Please feel free to contact Billing Support if you need further assistance with your invoicing. They are available Monday - Friday, 7am - 9pm ET.

 


Nichelle M
Community & Social Media Support

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Senior Member

problems with billing

I have changed my settings so that I automatically receive my billing/payment statements via email. However, despite repeated attempts, each month the statement does not get emailed.