Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
I apologize you aren't receiving your monthly invoice to your email. Checking your spam and junk folder is definitely a good place to look. If you are using a Gmail email address, I also suggest checking your Promotions Tab. With that being said, the ability to receive payment emails is something we offer. Setting up this feature can be found under your “My Account” page. This is where you can check to make sure the correct email address was chosen.
If the email address chosen in the "Opt In/Out of Payment Receipt Emails" is not the correct one, it can be chosen from the drop down of email options.
I'm very sorry you're not getting all of the invoices. I checked your account and see that you're opted in to receive them so they should be sent to you every time. Have you checked to make sure they are not in your spam folder or filtered to a different folder?
My apologies you're not receiving Payment Receipt Emails. Since you've already opted in to receive them, and you've checked your spam and other folders, we'd like to further investigate this for you. Please send us an email to social_support(at)constantcontact(dot)com and include the username of your account, a reference to this post, the email address you're checking for these emails, and any additional details. In the meantime, your invoices are always available to access directly from within your account. Thanks!
Thank you for coming to the Community with this inquiry. I apologize for any difficulties trying to locate where to view and print invoices. This FAQ article will walk you through the steps.
Please, I need to know why you charged $95 if we agreed to pay $85. Please answer ASAP. Thank you. Paulina Toro GENERAL MANAGER
Hello @Turaleza. For billing-related inquiries, we ask that you call into our Billing department. Their numbers and hours are listed here. I also removed your email address from your post for your security.
Muchas gracias estimada Caitlin.
Alguien de "Billing Department" puede llamarme por favor? Mi número está en "My Account/Personal Information"