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Billing

Occasional Contributor

Billing

Hi, are a seasonal business and have always suspended our account from Nov - April. Last May i paid for 6 months instead of monthly. It's my fault as I neglected to suspend the service this past Nov. I just noticed you have charged my card for 6 more months. I was told on the phone moments ago that the account would be suspended immediately, and that December's charge would be credited to my account. Please DO NOT RENEW ME for another 6 months. I would prefer month to month billing. Thank you James diMartino, Antique Images, Old Time Photos

Tags (2)
1 REPLY 1
CTCT Employee

Re: Billing

Hi @Jamesd16,

 

We apologize for any confusion with the billing for your account. Please reach out directly to Billing Support as they can assist you with this right away. Thanks!

 


Nichelle M
Community & Social Media Support

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