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New Member


is this your lowest plan? I havent used this in months and you continue to bill me. Do I need to cancel?
CTCT Employee

Re: Billing

Hello @BarryE92,


Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. 

If you don't need to use your account every month, for a small monthly fee you can suspend your account instead of cancelling it. To suspend your account, please contact our Billing Team. Our representatives will walk you through the ins and outs of suspending. 

While Suspended you can:

  • Store and access your contacts and lists.
  • View and manage reports.
  • Keep the images and documents stored in the Library.
  • Create emails and invitations.
  • Keep your sign-up forms active, so you can continue to collect contacts.

While Suspended you cannot:

  • Send test emails.
  • Schedule live emails.
  • Publish events.
  • Open registration on already-published events. Suspending closes registration temporarily.
  • Continue to receive survey responses. Accounts with an active survey will not be able to collect responses while in suspension.

 I hope this helps! Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact. 

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