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Bounce rate

Visitor

Bounce rate

Why does the bounced people still stay on the reporting form even after you delete them. Are these people I've deleted still included in my contact count? If not why does it still show? If so how do I get them off my count?
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3 REPLIES 3
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Moderator

Re: Bounce rate

Hi @TomB37

 

These are great questions! The good news is once you delete contacts from your bounce reporting, they are deleted from your contacts.

 

2019-01-03_13-51-50.png

 

They will however still remain listed in the reporting of your campaign. These deleted contacts will always be on this specific campaign's reporting as your reference.


Frankie.P
Community & Social Media Support

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Visitor

Re: Bounce rate

Thank you.....just not what I was told when I called in.  I had to go through all my campaigns and redo the bounces which I had done once before.  Thank you for your response

 

Tom

Tags (3)
Moderator

Re: Bounce rate

Hi @TomB37

 

I apologize for any confusion there may have been with our responses. I am glad you were able to go through your bounces and take care of them after all. Please let us know if you have any other questions!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.