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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.


Occasional Contributor


On the report, it shows 72 bounced. When I follow the steps to remove the bounce, it shows only 3 for removal! I want all bounced to removed from the contacts database. 

CTCT Employee

Re: Bounces

Hi @satishm06,


We're sorry about that and glad you reached out! In order to remove all the bounces in a particular bounce report, you'll need to make sure the display is set to All Bounce Types. This will display all the bounces in the report. Then you can check the box next to each email address you want to remove. It's important to note, however, that you'll first want to review the bounce Reason before selecting a contact to remove. For example, you wouldn't want to remove any bounced email addresses listed as Mailbox Full or Vacation/Auto-Reply.




After checking the boxes just click Remove Emails to unsubscribe the bounced email addresses from your email list and remove the addresses from your account:





Nichelle M
Community & Social Media Support

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All Star

Re: Bounces

In addition to what Nichelle said, you might not want to remove "Other Bounce Type" either.  If you take a good look at some of those contact's Engagement records, you'll see that after registering an Other Bounce, they also registered an Open.  That's always driven me nuts, but it's the truth.