On 9/21 at 1:24 est pm we sent out a scheduled email which delivered that day at 2:30 pm. Since that time, over 11 automatically generated system emails, such as the welcome email and emails telling users to update their profile, were sent out without our knowledge or permission. This has caused a frenzy in our organization. The account does not show any of these emails being sent,and the times were when no one was logged in or using it. We have been unable to stop this from happening and had to delete every contact. We are uncomfortable using this product until we get to the bottom of the issue. There are two users on the account and it has created an issue between the two. Please advise.
I would be happy to provide some clarification about the emails that were sent out to your contacts. When a welcome email goes out it is usually because that contact has just signed up for your list. If you did not want a Welcome Email to be sent out to your contacts, you can turn off the email. As for the Update Profile Email this only goes out when your contacts click the update profile link in the footer of your email. There is not a way to shut off this email but you can go in and edit the appearance. Both of these emails are system generated and do not need anyone logged into the account to initiate the send. If you have any further questions please feel free to reach out.
Elizabeth Moneypenny Community & Social Media Support
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