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CC newsletter sent, but no "opens." What happened?

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Visitor

CC newsletter sent, but no "opens." What happened?

Looking for insight as to why Constant Contact shows a newsletter has been sent yet it doesn't show any opens. Is this issue on the Constant Contact side or an internal-to-my-company problem? Thanks!

3 REPLIES
CTCT Employee

Re: CC newsletter sent, but no "opens." What happened?

Hi @DianneC64,

 

Thank you for reaching out to us. I am sorry to hear that you are experiencing this issue but, I will like to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the title of the email campaign and a reference to this post? Thank you!

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Visitor

Re: CC newsletter sent, but no "opens." What happened?

Thank you Lucas. I have emailed the support email address you suggested with the information requested.

 

 

CTCT Employee

Re: CC newsletter sent, but no "opens." What happened?

Hi @DianneC64,

 

Thank you for providing that information. I have replied back as well to email you have sent. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
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