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Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
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Thank you for your patience while we make these important updates.

CONSTANT CONTACT IS A SCAM

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Occasional Visitor

CONSTANT CONTACT IS A SCAM

Anyone who is considering signing up for Constant Contact should reconsider.... first, you can get the same bland content via here:

 

Second, it's nearly impossible to cancel an online contract (nearly unheard of in 2017)... yet, they will continue to bleed you dry of your /month until you call in  and request cancelation... WARNING IT REQUIRES MINIMUM 30 MINUTES of your personal time. This horrible inconvenience alone should chide you away from ever considering a CC membership..... look away - and look toward free/cheap sites such as  or 

 

You will notice that Constant Contact is not on this or any similar roster... look away and run as fast as you can. 

5 REPLIES 5
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Moderator

Re: CONSTANT CONTACT IS A SCAM

Hi @WhitneyN59

 

Thanks for reaching out to the Community with your feedback! When it comes to your emails we do offer a range of templates that are all customizable. You have the ability to insert text, change colors to match branding, and insert images. Here are a few links that can help with that:

 

Inserting Images

Changing Background Colors of Your Email

Changing Background Colors for Text Blocks

Inserting Text Blocks

 

Was there anything in particular you were looking for or looking to do within your email? If you have any further feedback, feel free to respond to this post. If you wanted to continue this conversation privately you can also email us at social_support(at)constantcontact(dot)com with your username and a reference to this post.


For your account security, we do require call into our Billing department to cancel it allows us to collect valuable feedback about our product. Sorry for any wait you may have experienced for get in touch with our Billing Support, but they are the best equipped to handle these requests.


I took a peek at your account and can see you are still new to Constant Contact. If you did need any further assistance feel free to check out our Help Center where we have many valuable articles.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: CONSTANT CONTACT IS A SCAM

YUP. And when you finally get a hold of someone there to cancel your account, they stop charging you, momentarily. And then decide to start charging you again, months later after you think it has been resolved. Good luck. I'm going straight to my bank to dispute all their charges. 

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Administrator

Re: CONSTANT CONTACT IS A SCAM

Hello @JenniferJ612. I apologize for the experience that you have had. I see that you spoke with our Billing team shortly after posting here. For account security, we are not able to discuss any account-related charges or billing in the Community, but if you have any further questions or concerns regarding your account, our Billing team will gladly assist you. Here is a link to their phone numbers and hours of operation. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Re: CONSTANT CONTACT IS A SCAM

I signed our start up company up, and they put us on hold 1 day after we sent our first emails out because they had 11 spam email reports from the 9000 emails we sent out.   Are you kidding me?

What a complete waste of time.  

 

Worse, they said my account was on hold, I could not send any other emails but they would continue to charge my card for the service.    What a bunch of scammers..........SEEK ANOTHER SOURCE.

 

 

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Moderator

Re: CONSTANT CONTACT IS A SCAM

Hi @craigw586 

 

I apologize this has happened with your account! We always want our users to have both the best experience in our system, but also with sending to their contacts. With that being said, we do take spam reports very seriously. These kinds of hold are however put in place by our Account Review Department. In fact, I can see you have already spoken with this team directly. For your account security, if you have any further questions we suggest calling back into our Account Review department. One of these support agents can help find the answers you may need.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.