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CONTACTS

Occasional Contributor

CONTACTS

EVERY time I have tried opening my Contacts database from the navigation at the top of the screen I get a blank screen. I brought this up a week ago and nothing has been fixed.
2 REPLIES 2
Moderator

Re: CONTACTS - Status changed to: Open Questions

@LaurieH - Sorry to hear you're still running into trouble with your account.

 

I'm going to have a member of our Support Team reach out to you to see if we can assist.

 

 

CTCT Employee

Re: CONTACTS

Hi @LaurieH!

 

Thank you for reaching out with your query! I wanted to check in and see if this issue was resolved. If you are still having issues getting that contact page to load, can you try using another browser? Does it happen there too? Also, in your internet browser of choice, do you have any add-ons/plugins/extensions running? Sometimes those can interfere with our site, so as part of troubleshooting these sorts of issues, I would recommend disabling those add-ons one at a time, and seeing if those changes help. If these do not help and you are still experiencing issues resolving that page, let us know and we can continue to troubleshoot! Thanks again so much for reaching out to the Community forum with your request!

 

Gwendolyn B
Customer Engagement Specialist
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