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Can you edit the message members get when they unsubscribe?

Occasional Contributor

Can you edit the message members get when they unsubscribe?

We operate several list-serves and send marketing messages through constant contact.  When members unsubscribe from marketing messages they get a message that says they've been removed from all of our mailing lists which is clearly untrue and sends them into a panic. Can we edit that message?  I'm not sure where to look. 

 

Thanks,

Rachel  

Tags (2)
3 REPLIES 3
CTCT Employee

Re: Can you edit the message members get when they unsubscribe?

Hi @SusanF603

 

Thank you for reaching out to Constant Contact. I'm sorry you are encountering this problem. At this time, you aren't able to edit the messaging on the unsubscribe page. I am happy to add your feedback to our system.

 

Thank you for using Constant Contact. Have a great day. 


Adrienne B.
Community & Social Media Support

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Occasional Contributor

Re: Can you edit the message members get when they unsubscribe?

Thanks 

We found a workaround.

Moderator

Re: Can you edit the message members get when they unsubscribe?

Hi @SusanF603

 

We're happy to hear you have found a workaround that works for you! Feel free to reach back out to the Community if you have any other questions.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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