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Cancel "Add-on" Feature

Member

Cancel "Add-on" Feature

Yesterday I accidentally clicked the PREVIEW feature versus 'Send test' and an additional fee will now billed to our account. Please assist me in canceling this 'add on' feature. Thank you.
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CTCT Employee

Re: Cancel "Add-on" Feature

Hey @EileenW1,

 

Thank you for reaching out to us! Unfortunately, we cannot assist in the cancellation of an add on through a public platform such as this. For security reasons, we would need you to have a quick conversation with our billing team to resolve this. I apologize for the inconvenience! Here is their direct line 855-229-5506. 

 

Desi_B
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