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Occasional Visitor

CANCEL MY ACCOUNT

 
 

I've been trying to cancel my account. I've spoken to your staff and the call is dropped after several minutes of talking waiting and getting transferred from one department to another by your staff. It is ridiculous that you must call to cancel an account.  You are tricking your users and should have an easier means of cancellation.  Please cancel my account immediately.  The email is ***.  I don't know what else to do in order to cancel it.

Tags (1)
CTCT Employee

Re: CANCEL MY ACCOUNT

@VivacityW  I do see we are engaging with you in Twitter. We will continue to assist you there. 



Mary S.
Community & Social Media Support

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Occasional Visitor

Cancel My Account

I'd like to cancel my account effective immediately.
Tags (2)
Moderator

Re: Cancel My Account

Hi @SharonM21 

 

I apologize for the delay in our response! I have submitted this request to our Billing Support. Please make sure your contact information is up to date so this team can follow-up directly.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Re: I Want to deactivate mi account

Por qué está bloqueada mi cuenta?

Tags (2)
CTCT Employee

Re: I Want to deactivate mi account

@user72414 

Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department here.



Mary S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

cancel subscription on line...

Please cancel my subscription..

 

Kindly acknowledge...

CTCT Employee

Re: cancel subscription on line...

Hello! We’re sorry to see you go but I can assist you with your request. I’ll submit a case to our Billing Team in order for them to process the cancellation. This can take up to 24 business hours to process. The Billing Team may need to reach out to you to review your request, so be sure your contact information on your account is up to date. . If you’d like faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.   


Antonas_S
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

How can I stop with Constant Contact service?

I want to stop using Constant Contact. How can I opt out, I can't see any links for that. 

Thanks for your support

Dalida

Tags (2)
CTCT Employee

Re: How can I stop with Constant Contact service?

Hello,

We're sorry to see you go but we appreciate your time and I want to assist you with your request. I’ll submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.   


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.