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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

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CTCT Employee

Re: I Want to deactivate mi account

@user72414 

Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department here.



Mary S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

cancel subscription on line...

Please cancel my subscription..

 

Kindly acknowledge...

CTCT Employee

Re: cancel subscription on line...

Hello! We’re sorry to see you go but I can assist you with your request. I’ll submit a case to our Billing Team in order for them to process the cancellation. This can take up to 24 business hours to process. The Billing Team may need to reach out to you to review your request, so be sure your contact information on your account is up to date. . If you’d like faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.   


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Re: cancel subscription on line...

I tried to cancel the account by phone without success several times.

 

Cancel it, or i will sue you.

 

This is my final warning.

Tags (2)
Moderator

Re: cancel subscription on line...

Hi @user293350 

 

I apologize for the experience you've had with canceling your account. I can however see you were able to successfully connect with our Billing Support about this as well today. Your account has been scheduled to be canceled.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

How can I stop with Constant Contact service?

I want to stop using Constant Contact. How can I opt out, I can't see any links for that. 

Thanks for your support

Dalida

Tags (2)
CTCT Employee

Re: How can I stop with Constant Contact service?

Hello,

We're sorry to see you go but we appreciate your time and I want to assist you with your request. I’ll submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.   


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

cancel our subscription

we signed up for a trial month and there has been no response from repeated requests to Ian Wheeler (and his suggestion) for help customing our newsletter template. radio silence after he made many promises. please refund our trial period. we have found another provider. susan silberberg CivicMoxie
Tags (2)
Moderator

Re: cancel our subscription

Hi @SusanS9711 

 

Thank you for reaching out to the Community. I apologize this is the experience you've had with your account. This is definitely not the experience we want our users to have! If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent. I also have taken a look at your account and can see you have spoken with our Billing Support for this cancellation request. If you have any further questions on the status of your account, please give a call back to our Billing Department. One of our billing agents can help you get the answers you need. Thanks! 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

remove us from database

the person who was going to be handling this is leaving the company and we will be taking another direction. could you please delete or remove us from your data base. Thanks so much
Tags (1)