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Solution Provider

Cancel Subscription

I am furious that CC want me to UPGRADE my paid subscription in order to send an automated sequence to 25 subscribers. **bleep**ing ridiculous. Please cancel my subscription STAT
Moderator

Re: Cancel Subscription

Hello @user4896238. Thank you for posting here in the Community. Automation is a feature available for those under our Email Plus plan and you would need to upgrade in order to use it. 

 

Since you have requested for us to close your account, I have submitted a case to our Billing department to process this request and it can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!

 


Caitlin M.
Community & Social Media Support

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Occasional Participant

I need to cancel my account

I would like to deactivate my constant contact account as well as the card credentials saved to the account. Could you please help me with the same?
Tags (3)
CTCT Employee

Re: I need to cancel my account

Hello @user894677,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

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Highlighted
Occasional Participant

Re: I need to cancel my account

It's been more than 24 hours still, my account and the card details are active. And I have been charged for the last month as well. Could you please process the request fast, the account is no longer needed for me.

 

 

 

 

 

Thanks,

Vinoth

Moderator

Re: I need to cancel my account

Hi @user894677 

 

I apologize for the wait time you are experiencing. With that said our Billing Support is not currently available on weekends. I have however notified this team. A member of our Billing Support will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

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Occasional Participant

Re: I need to cancel my account

Hi Team,

Still, my account is active and doesn't get any updated from your billing support yet. I got a message inside the constant contact account(Please Note: Your account is scheduled to be cancelled on 09/30/2019). I want the account to be cancelled as soon as possible and I don't want to be get billed for the next month. But the mentioned date looks like the account will be active till the next month and I will be charged for that. Could you please help me to cancel the account soon.

 

 

Thanks,

Vinoth

Moderator

Re: I need to cancel my account

 
Thank you for following up on this experience. Though we are unable to discuss billing details publicly, we have contacted our Billing team to review the cancellation date and the newest charge on the account.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: I need to cancel my account

Hi Team,

 

Could you please let me know how long it would take, It's been a week since I have reported my query is not solved yet. Could you please help me with the ETA?

 

 

Thanks,

Vinoth

Re: I need to cancel my account

Me too, and they won't let you.  It's spooky.  I cancelled the card that was getting billed - I called, chatted, talked to a robot, but everything disconnects when you pursue cancellation.  Class Action Lawsuit waiting to happen!