Meanwhile, in case I have no answer hear from your end before my subscription terminated (30 Sept 2019), which channel I can communicate with? I am an overseas client and a direct email address is definately a must for me.
I foresee no instant feedback will be made to address my refund issue - though it is named as "Constant Contact".
Hello @Fannyfan ,
I have confirmed your account is scheduled to close on Septemer 30, 2019.
I have processed a request with Billing to refund the pre-pay balance once the account is closed.
I apologize we are unable to go into an account's billing details or authorize refunds here in the Community. Because of this we submit all cancellation and refund requests to our Billing Support for further assistance. The support agents generally follow-up by email. So I would suggest making sure the contact email on your account is the best address for you to be contacted at. The good news is even when the account is canceled you can still access the Community. You also can reach our Support agents directly by phone at these hours and numbers.
I'd like to cancel my account. I was using trial but I saw $0 in my account balance. Is that matter? Could you help me with that?
We're sorry to hear Constant Contact is no longer a good fit for you. I can see that you spoke with a team member to get the account canceled. Please let us know if you do need additional assistance. We appreciate your time and want to ensure you are assisted.
I have been trying to cancel my subscription for 3 weeks now and it is practically impossible.
I live in South Africa and it is impossible to contact anybody in the billing department.
What kind of a 'Professional Email Marketing tool' does not have the option to send an email to their billing department or any customer service email for that matter?? It makes no sense and I will never recommend this service to anybody as it just ends up in your Junk Folder anyway.
Thank you for bringing your concerns to the Community. I'm sorry you haven't been able to reach our Billing department. I just want to confirm Billing's contact information is available on our Help Center.
I reviewed your account and it looks like you have already been scheduled to be canceled. You should be all set!
That's a great question! All cancellations are done through our Billing Support. Members of our Community Support like myself can assist by submitting your request to this team. Though the good news is I can see you were able to contact our Billing Department by phone. Your account has successfully been scheduled to be canceled through this call.