We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
It's been more than 24 hours still, my account and the card details are active. And I have been charged for the last month as well. Could you please process the request fast, the account is no longer needed for me.
I apologize for the wait time you are experiencing. With that said our Billing Support is not currently available on weekends. I have however notified this team. A member of our Billing Support will reach out directly with any further updates.
Still, my account is active and doesn't get any updated from your billing support yet. I got a message inside the constant contact account(Please Note: Your account is scheduled to be cancelled on 09/30/2019). I want the account to be cancelled as soon as possible and I don't want to be get billed for the next month. But the mentioned date looks like the account will be active till the next month and I will be charged for that. Could you please help me to cancel the account soon.
Could you please let me know how long it would take, It's been a week since I have reported my query is not solved yet. Could you please help me with the ETA?
Me too, and they won't let you. It's spooky. I cancelled the card that was getting billed - I called, chatted, talked to a robot, but everything disconnects when you pursue cancellation. Class Action Lawsuit waiting to happen!
I apologize for the experience you've had with canceling your account. I have submitted this cancellation request to our Billing Support. We only ask that your contact information be set to the best information you can be reached. This team will reach out directly with any further updates.
I created this account thinking it was a free website. I no longer wish to have an account on this website. Please delete my account.