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Moderator

Re: cancel trial

Hi @SandraR787 

 

We're sorry to hear you feel this way! Though your account was created through a third-party the good news is because you are under a trial that has yet to be billed. Because of this we were able to successfully cancel your account so you will not receive any future charges from this third-party.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Cancel My Account

I received a call and that's a no no. Do not call me. Yes, I did provide it, but now I want the account closed. Thank you. Thank you. Thank you.
Tags (3)
Moderator

Re: Cancel My Account

Hi @MarielaM39 

 

I apologize you received this phone call! Our sales team does make phone calls to the users on a trial account. These calls are meant to be helpful so you may start off on the right foot with using your account. The good news is I was able to update your contact preferences so you no longer receive these calls. Our trial account will also automatically close itself out one the 60-day period is over.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Please refund me

I thought i was purchasing a professional email address
Tags (2)
Moderator

Re: Please refund me

Hi @FirstNameL61527 

 

I apologize for any confusion there may have been with what you were purchasing. Constant Contact does not provide an email address. Instead we are an email marketing company that provides tools to help small businesses and non-profits reach their customers. Because this is not what you were looking for, I have submitted a ticket to our Billing Support to review both your cancellation and refund request. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Visitor

Please Cancel

I would like to cancel this. I don't need any services.

Tags (2)
CTCT Employee

Re: Please Cancel

Hello user521620,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Contributor

Cancel my account and refund last $ charge

I am paying way too much for this service !! Please cancel and refund last charge

Tags (2)
CTCT Employee

Re: Cancel my account and refund last $ charge

Hello @BradS722,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Constant contact is stealing our money!!!!!! you people are unreachable to cancel!!!!!@ stop

 
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