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CTCT Employee

Re: Cancel Account

We're sorry to you go. I want to help you with this request. I’ve submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so please ensure that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community.


Antonas_S
Community & Social Media Support

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Occasional Participant

Re: Cancel Account

Hi Hi,

 

Would like to inform that I still have receive any email from your support team regarding the cancellation of our account. 

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Moderator

Re: Cancel Account

Hi @user24984 

 

Thank you for bringing this to our attention! We have notified our Billing Support for further assistance. A member of this team will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Cancel Account

Dear Frankie.P,

 

I would like to request cancel account as until today there no email received from constant contact support. Are there anyway to reach your billing team other than calling ? 

 

Best Regard

Kenneth Lee

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Administrator

Re: Cancel Account

Hi @user24984. I'm sorry that you did not receive an email but I see that your account is now cancelled as requested. If you have further questions, please call the Billing team directly as we cannot discuss billing here in the Community. 


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel Plan

I do not see an option online to cancel or suspend my account, this should not be difficult to find and I certainly should not be required to call in order to cancel my plan.
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CTCT Employee

Re: Cancel Plan

We're sorry to you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Please close my CTCT Account

Hi, Great Officers at Constant Contact,

 

I am currently on the Trial account but I've inputted my payment card details.  Thus, I would like and appreciate very much if someone in CTCT Billing Department to tell me that my account will be closed and no deduction will be made.

 

Thank you for your assistance.

I can't call Billing as on the contact page as I have no means to call overseas.

 

P.s. I hope there's an option to click for us members to click-in to close the account.

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Moderator

Re: Please close my CTCT Account

Hi @user780574 

 

Thank you for reaching out about your account! The good news is because your account is still apart of our free-trial period you have not yet been charged. Our trial accounts also only last 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. These accounts will no longer be active. We have however scheduled your trial to be canceled as a courtesy. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: Cancel subscription

I want to cancel my account, I am trying to reach on Billing Team India number, I hear number is switched off.

Why can't I cancel online, this is really bad.

Constant Contact team please help me resolve this asap.

 

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