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CTCT Employee

Re: Cancel subscription

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

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Visitor

Cancel

Hi, I cannot figure out how to cancel my account. Can someone send me the proper link to do that?
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CTCT Employee

Re: Cancel

We're sorry to you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Your customer service sucks

It is almost impossible to get to live chat and when I do they say they can't help on billing questions and refer me to an 800 number that puts me on hold for 20 minutes.  Jesus I just want to cancel my account and have my payment refunded as I am done with my one time project and its nearly impossible to figure out how to cancel. I am busy and don't have time for this wait or stress. 

 

Scott Shafer

Nebraska Commission on Indian Affairs

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CTCT Employee

Re: Your customer service sucks

Hello. We apologize that you’ve been unable to stay on hold in order to contact our Billing Team. I would be happy to submit a case to the Billing Team in order to start this process for you. This could take upward of 24 business hours to complete as we will be working indirectly with that team. The Billing Team may need to reach out to you so please ensure you contact information on your account is up to date. If you require a quicker turnaround time you will need to call back in and hold for a live Billing Agent. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

I do Not want this trial at all. Please delete this

Idont want this trial. Delete this account now. Thank you
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CTCT Employee

Re: I do Not want this trial at all. Please delete this

We’re sorry to hear that Constant Contact wasn’t a good fit for you. As long as you have not activated your Trial Account or added a credit card on file your Trial will close automatically after the trial period ends. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

how to cancel account?

how to cancel account?
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Moderator

Re: how to cancel account?

Hi @christinem8561 

 

Cancellations requests generally can be made by phone with our Billing Support. However because you reached out to the Community we can also submit your cancellation request for you as well. In these cases our team will follow-up directly by email. So please make sure the contact email on the account is set to your best contact information!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Please stop calling me

Please stop calling me, Ive received 3 calls in the last 16 hours. I want to cancel my account.