I apologize for the experience you've had connecting with out support. What is the number you were calling? This is not the experience we want our users to have and can certainly look into this further for you.
With that said, all cancellation request must be made with our Billing Support. When calling into this team, these calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. In fact we have submitted your Community cancellation request to our Billing Department on your behalf. I'm very sorry for the experience that you have had but we do want to make sure you're assisted.
I'm sorry to hear you want to delete your account! We have submitted this cancellation request to our Billing Support on your behalf. One of these agents will reach out directly with any further updates. If you have any further questions, our Billing Department is available at these hours and numbers.
Please help cancel my account as I do not see fit now.
You may contact me through email and no phone please.
I request the team to send me email instead of phone ( I didn't input my phone either).
Please assure that I will not be charged as I am still under the period of first month free trial.
You're very welcome! We're always happy to help and can confirm your account was successfully canceled. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!