cancel
Showing results for 
Search instead for 
Did you mean: 
In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.

Cancel

New Member

CHange my account

I do not use the %65 a month how can I cancel my account ? or go to a per emial babsis
Tags (2)
Moderator

Re: CHange my account

Hi @KelleyP1 

 

Thank you for reaching out to the Community! I apologize at this time we do not offer the ability to charge per email. Constant Contact instead is a monthly service that charges whether a campaign is sent or not. User can however suspend your account for a nominal fee of per month during times you are not using it. Suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can unsuspend from your “My Account” section at any time. With that said, if you would after all like to cancel your account please let us know. Though we are sorry to see you go we can submit a cancellation request to our Billing Support for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Re: Billing

Hi my name is Michelle levert my user name is mlevert115 I need to cancel my service with you guys please I can’t afford it anymore
Tags (2)
Moderator

Re: Billing

Hi @Michellel0642 

 

I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. For your account security we are unable to authorize cancellations here in the Community. One of our Billing agents will review this request and follow-up with your directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Visitor

Dear Constant Contacts Team,

In reference to username "", Kindly proceed with its cancellation as we would like to close this account accordingly. Please advice to further proceed. Note: Please reply to this email  Looking forward to your Immediate response. Kind Regards, Ludeline Pace Gems Middles East DMCC

Tags (2)
Moderator

Re: Dear Constant Contacts Team,

Hi @ImperiaJ 

 

Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support. A member of this team will then review this request and follow-up with the contact on your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Cancel my subscription

I would like to submit a cancellation request of my account to Billing Support. Thank you

Moderator

Re: Cancel my subscription

Hi @user727621 

 

While we're always happy to help point users in the right direction, I can see your account is currently under a List Review. Because of this we ask that you please speak with our List Review Specialists first in order to start the cancellation process.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Cancel my account

I wrote & phoned you on November 22 that I want to cancel my account. I was promised satisfaction or money returned. Instead you have billed me and ignored me! I have tried to remove my credit card information. I have tried to message you and phone you. I have done everything except walk to you location, and you persist in billing me.
Tags (2)
Occasional Visitor

Re: Cancel my account

These people are impossible to get a hold of. They promise satisfaction or money returned, but they don't have an email address or a contact web-page. None of my phone calls have gone through. I'll take it up with the credit card.