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Visit our Help Center to see all of the ways you can find answers to your questions.
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent was able to successfully cancel your account.
Hello @JessicaM251 ,
Sorry to hear we are no longer a good fit. Here is a page with all the Support and Billing numbers you can call into. https://community.constantcontact.com/contact-support.
Please delete the account for Canvas Church | Canvas School of ministry with the email and phone number attached. Our church already has an active account and I signed up for a new account in error.
Thank you for bringing this to our attention! The good news is trial accounts only last 60 days. After the 60 days have passed your account will close on it's own. We have however updated the contact preferences on this trial to stop you from receiving the calls you've mentioned.
While I'm sorry to see you go, I'd be happy to help point you in the right direction. We have submitted your cancellation request directly to our Billing Support. It can however take 2 business days for turnaround, as we are an inbound call center.