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Visitor

Cancel my account

Hi I would like to cancel my account IMMEDIATELY! I have called support and cannot get through. 

 

Please ensure I get a contact for cancellation ASAP!

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CTCT Employee

Re: Cancel my account

Hello @user96956 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

I want to cancel my account

Hi,

Previously I went looking for email marketing services for about 5000 email contacts. and I try to experience Constantcontact's service. You have requested me to enter the credit card to get the free experience for the first month.
I really hope this is the service I want and will use it for a long time.
However, after a trial, I was really disappointed when the rate of emails getting into the advertising box is too much, our customers are very unresponsive because they do not receive our email.
Sorry but I couldn't continue using your service, I tried to cancel the $ 65 monthly payment plan but I couldn't. I can't pay $ 65 every month for a service I don't use. I request to remove my payment card information.

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CTCT Employee

Re: I want to cancel my account

Hello @user63077 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Visitor

Cancel

I would like to cancel this account. As I am in the different time zone I would like to cancel via internet.

Thank you for your assistance.
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CTCT Employee

Re: Cancel

Hello @DaceP,
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel account

Hello, I want to cancel my Constant Contact Account because my EMR software has a built-in feature that already allows me to do what Constant Contact would do for me. I understand that I need to call CC Billing Dept during work hours to do this so I will call tomorrow, Monday, December, 16th. 

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CTCT Employee

Re: Cancel account

Hello @EllenH7328,

 

Thank you for reaching out to the Community! We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. I have also submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you would like to still call for faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel my subscription

Good day, kindly unsubscribe or cancel my subscription plan for now due to financial challenge as soon as I am buoyant I will re-activate it. Thanks for prompt response.
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Moderator

Re: Cancel my subscription

Hi @user068810 

 

Thank you for reaching out to the Community! We have submitted your cancellation request to our Billing Support. Please keep in mind that the information stored in your account is guaranteed for 120 days post-cancellation and is available if you decide to reactivate your account during that time.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.