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New Member

Every number is closed (Saturday) but my

Every number is closed (Saturday) but my account renewed even though when I had signed up, I said I wanted to cancel after one month. Also I was charged $119 when I was told if I was to continue, it would be $82/month. I knew when I signed up and made it clear I only needed it for one month, to ask my patients to vote - voting ended Dec 19, so I knew I only needed it for one month and was very clear about this with Patrick on the phone. Please cancel the account and reimburse. I will certainly call again on Monday, but there's no way to reach anyone today it seems.
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CTCT Employee

Re: Every number is closed (Saturday) but my

Hello @CamyG4,

 

Thank you for reaching out to the Community! I apologize that you were not able to contact anyone on Saturday. We do have phone support and you can see our hours and contact information here. Also, once you sign up for Constant Contact you do have to agree to automated monthly billing to prevent any interruption to your services. In order to cancel you do have to contact us at least 6 days before your billing date to prevent being charged again for another month of service. It looks like your bill would have been more expensive due to the number of contacts on your list. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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New Member

Cancel my account

I need to cancel my account
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CTCT Employee

Re: Cancel my account

Hello @AceN5,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Something wrong.

Hi, i created the account the day 22-11, i was a liar with my web, and i didn't used this email, i really don't know whats thid, and now, the 21, this company take me from my account bank 21,78 euros, i was in the free plan one mounth free. Is bad, don't say me anything to pay, but the company take the money ONE DAY BEFORE, for that i want Constant, refund me my money, because is wrong, I created the 22, not 21, and i want you refund my money and cancel inmediatelly that account. Thanks. 

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CTCT Employee

Re: Something wrong.

Hello @user9051868 
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Timothy_G
Community & Social Media Support

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Regular Visitor

Cancellation

I received Notice that my Paypal account had been charged on Dec. 23. My renewable date is not until Dec. 28, I am switching to another device. I would like to cancel and refund y money. Make cancelation and easier to find. And make payment renewal consistent with renewal date!
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Moderator

Re: Cancellation

Hi @ErinS0222 

 

I apologize for any confusion caused by the charges you've received. Accounts in our system are billed five days prior to your monthly service period start date. However if you are in fact looking to cancel, all cancellations are required to be processed by our Billing Support. While we do submit tickets for users who reach out to the Community for this, I can see you were able to contact this team by phone. In fact one of these billing agents was able to successfully schedule your account to be canceled.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Account deletion

Can someone contact me about my account deletion. I asked for it earlier and no one contacted me. thanks
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Moderator

Re: Account deletion

Hi @user55743 

 

We have submitted your cancellation request to our Billing Support as we're always happy to help point you in the right direction! Due to account security we are unable to authorize cancels here in the Community. However one of these Billing agents will review your request and contact you directly with updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.