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CTCT Employee

Re: Close of account

Hello @SandraH94,

 

Thank you for reaching out to the Community! I am seeing that your account has been canceled and that we have not tried to take a payment from you. I recommend reaching out to your bank and asking them what that charge might be from. It could be someone attempting to use your card. Did you receive an email from us regarding payment information? 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel Subscription

Please immediately cancel my subscription.

Tags (2)
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Moderator

Re: Cancel Subscription

Hi @ReginaR853 

 

Thank you for reaching out to the Community. We have successfully submitted your cancellation request to our Billing Support for further assistance. Please let us know if there is anything else we can help with in the meantime.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

I did not use

Dear Sir, I want to report an unauthorised use of my credit card by constant contact, I do not know who enrolled my name but I do not use this at all. Kindly refund me my money back to my credit card. I await your reply. Henry Lee
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Moderator

Re: I did not use

Hi @user44513 

 

I apologize for any confusion there may be with the charge you have received. However due to account security we are unable to authorize any cancellations or refund requests here in the Community. Instead we have submitted a ticket to our Billing Support under your account. One of these agents will review this request further and follow-up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Cancel subscription

How do I cancel? We do not use the service enough to justify it.
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Moderator

Re: Cancel subscription

Hi @DerekC613 

 

While we're sorry to see you go, reaching out to the Community is how you can cancel. We would be happy to submit a cancellation request directly to our Billing Support on your behalf. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Cancel Subscription

Hi, we would like to discontinue the subscription of the Constant Contact from immediate effective. Please advise the process to do so. At this time we do not have the requirement of using this product. We will reactivate the services incase needed in the future.
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CTCT Employee

Re: Cancel Subscription

Hello @USAIDI,

 

We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you. 


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Annoying sales practice

Today, I wanted to try "Constant Contact" to find out how it worked. You upset me twice. First, you took 10$ from me because I clicked a Preview function. There was no explicit warning that I would be immediately charged. It just happened. That's not acceptable. Then I tried to find out about how to remove your logo from the footer. Impossible without reaching out to your support team. So now I want to cancel my account. And again, what a surprise, I find out I have to call you to do so. Please cancel my account. I don't want to deal with a company that is making money the way you do.