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Moderator

Re: cancel my account

Hi @richardp285 

 

Thank you for reaching out to the Community about your account! I have taken a closer look and can see your account is no longer active. Because of this it's important to mention data is automatically deleted after 120 days of the account being canceled, in your case 120 days after the trial has expired. You do also have the option to go in and delete any data yourself.


Frankie.P
Community & Social Media Support

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New Member

Unknown charges

My account was decactivated in December 2018 but I still get charged. Please cancel and refund.

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Moderator

Re: Unknown charges

Hi @ArthurB24 

 

I apologize for any confusion there may be with the charges you have received. Because the accounts connected to your name are either canceled or an expired trial, I would suggest contacting our Billing Support directly for further assistance. Due to account security we are unable to authorize refunds here in the Community. However one of these billing agents can help find the answers you may need!


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Visitor

I want to cancel this account immediately. Please cancel our account

Cancel our account
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CTCT Employee

Re: I want to cancel this account immediately. Please cancel our account

Hello @AdiM62,

 

We're sorry to see you go, but we can absolutely get your account cancelled.  I'm putting a request in to our billing team now to have your account cancelled.  You will receive an email from them once they finish processing the request.


Aaron_H
Community & Social Media Support

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Visitor

Cancellation of account

Hi I would like to cancel my account with immediate effect.

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Moderator

Re: Cancellation of account

Hi @user82805 

 

Thank you for reaching out to the Community. We have successfully submitted your cancellation request directly to our Billing Support.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

delete account

please, delete my account 

 

thanks

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CTCT Employee

Re: delete account

Hello @user061751,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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CTCT Employee

Re: delete account

Hello @user061751,
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.