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Cancel

I would like to cancel. Please provide instruction on how i can cancel my account
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323 REPLIES 323
Moderator

Re: Cancel

Hi @MelissaN5 

 

Thank you for reaching out to the Community! Though we are sorry to see you go, we want to make sure you are assisted. I have submitted your cancellation request to our Billing Support. Please make sure to update your contact information to be the best way you can be reached. A member of this support team will review your request and reach out directly with any further updates.


Frankie.P
Community & Social Media Support

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Visitor

Cancellation Request

Please cancel my account. There has been no activities since August 19, 2019. Thank you.

CTCT Employee

Re: Cancellation Request

Hello @SwansonPTA,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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Solution Provider

Re: Cancellation Request

Por favor necesito cancelar mi cuenta. He tratado de diferentes formas pero no lo consigo. Tengo varios meses que no puedo usar la plataforma y pago por algo que no uso. Gracias!

Tags (2)
Moderator

Re: Cancellation Request

Hola @user244189 

 

Gracias por venir a la comunidad. Pido disculpas por la experiencia que ha tenido al conectarse a nuestro Soporte. He echado un vistazo al historial de su cuenta y no veo ninguna causa de por qué no podría acceder a su cuenta. Tampoco veo ningún intento anterior de cancelar también. Dicho esto, ¡quiero asegurarme de que recibas ayuda! Debido a esto, he enviado un ticket a nuestro Soporte de facturación para obtener más ayuda con su solicitud de cancelación.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Cancellation Request

Please give me proper instructions to cancel my account ASAP.

There is no any support careline from Singapore. 

Thank You

Occasional Visitor

Re: Cancel

Please cancel my account too. However, based on what I paid, could you please if the cancellation affects immediately or I could continue to use it for a certain period of time?

Tags (2)
Occasional Participant

Re: Cancel

Please cancel my account with immediate effect before the next billing.

I am from Singapore and there are no Singapore help lines.

I have been trying to contact through your contact centre but there are no email or chats that I can use for this purpose.

Kindly give me the exact instruction or email contact to cancel my account ASAP. 
Thank you.

Moderator

Re: Cancel

Hi @user343235 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you are currently under a list review. We ask that users under these reviews first speak with our List Review Specialists before a cancellation can be processed. I apologize you have been unable to reach this team I have submitted a callback ticket with this department in your account. These tickets typically have a 48-72 business hour turn around time. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.