I have been trying to cancel my subscription for 3 weeks now and it is practically impossible.
I live in South Africa and it is impossible to contact anybody in the billing department.
What kind of a 'Professional Email Marketing tool' does not have the option to send an email to their billing department or any customer service email for that matter?? It makes no sense and I will never recommend this service to anybody as it just ends up in your Junk Folder anyway.
Thank you for bringing your concerns to the Community. I'm sorry you haven't been able to reach our Billing department. I just want to confirm Billing's contact information is available on our Help Center.
I reviewed your account and it looks like you have already been scheduled to be canceled. You should be all set!
That's a great question! All cancellations are done through our Billing Support. Members of our Community Support like myself can assist by submitting your request to this team. Though the good news is I can see you were able to contact our Billing Department by phone. Your account has successfully been scheduled to be canceled through this call.
It's important that I first point out Constant Contact is a monthly service that does not come with a contract. Because of this we would be happy to make sure you are assisted. In fact I have submitted your cancellation request to our Billing Department. A member of this team will reach out with any further updates.
We're sorry to see you go and we appreciate your time. I want to assist you with your request. I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so ensure your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. Thank you.
I apologize for the longer than normal wait you were experiencing! I can understand how important it is to connect with our support. With that said, I have submitted a ticket in your account to our Billing Support for further assistance. A member of this team will review this cancellation request and reach out with an update.