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CTCT Employee

Re: Please cancel

Hello there @FirstNameL00617 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request as quickly as possible.

 

I have submitted a case to our Billing department to process the cancellation. I'd like to inform you that this request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!


Brigitte P
Community & Social Media Support

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Solution Provider

PLEASE CANCEL MY ACCOUNT

I ve been trying right left and centre for cancelling my account. I ve spoken to your staff and the call is dropped after several minutes of talking waiting and getting transferred from one department to another by your staff. I work for an NGO and request you for my payment reversal too. I didnt use it so i should not be charged and that too for 2 months. Please help!

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CTCT Employee

Re: PLEASE CANCEL MY ACCOUNT

Hello @LRBT,

 

Thank you for reaching out to us. I'm sorry to hear that you've had problems with dropped connections, but hopefully I can provide some insight into your situation.

 

You should have received an email alert detailing the cancellation of your account, as well as when the account will be officially cancelled. You can also see when your account is scheduled for cancellation by logging in, clicking on the name in the top-right corner, then clicking My Account. At the top will be a red banner stating when your account is scheduled to be cancelled (no longer active and being charged).

 

Regarding your refund I would recommend reaching out to our billing department. Today they can be reached by calling our support line and requesting a transfer to the billing department. Monday through Friday Billing can be called directly, ensuring that you avoid dropped calls during the transfer process.

 

Simply explain your situation and request a refund. Billing will be able to see your previous cases, and they will discuss your options from there.

 

I do want to state once again that your account is in cancellation and after the date stated will be 100% cancelled. You won't be charged anymore before or after this specified date. But I found no info regarding a refund and therefore I recommend reaching out to Billing.

 

If you have any other questions or concerns, simply reply to this thread and we'd be happy to assist.


William D
Community & Social Media Support

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Regular Visitor

Re: PLEASE CANCEL MY ACCOUNT

I would also to make a request to cancel the Constant Contact Account for my school's Alumni Group: Morse-Marshall Alumni Association. The Alumni Association hasn't used the account within the last two years and we also noted that previously there were charged amounts of $42.75. Several months ago, a representative of the Alumni Board telephoned in regarding the request and was told to wait about 6 months while the payments were halted. The account was not used. The Alumni Association is aware that the charges occur towards the end of each month and would like to request again to cancel the account. How soon can this request happen actually happen to let the Alumni Association know of this objective?

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CTCT Employee

Re: PLEASE CANCEL MY ACCOUNT

Hello @ValerieS40,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

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New Member

Cancel account

I would like to cancel my account. How do I do this?
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CTCT Employee

Re: Cancel account

 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request.
 
We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account.
 
If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

I want you to please cancel my account & seek full refund

I am unable to get integration done & both CC & WPforms have both informed me that their side things are okay, contact the other. Moving back to Mailchimp. Thank you in advance for refunding my payment made. Regards, Ravi Govindan Owner Microtex Energy P Ltd 

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CTCT Employee

Re: I want you to please cancel my account & seek full refund

Hello @user02138,
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request.
 
We have submitted a case to our Billing department to process the cancellation and refund request. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account.
 
If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Participant

Why is cancelling my subscription so difficult!

 
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