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Occasional Participant

Why is cancelling my subscription so difficult!

 
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Occasional Participant

Re: Why is cancelling my subscription so difficult!

No one is picking up the phones. They dont respond to email and if you try to cancel through chat, they saying it cant be dealt with my chat. Do I just cancel my Direct Debit and wait for them to kick off?

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Moderator

Re: Why is cancelling my subscription so difficult!

Hi @AshleyMc 

 

I apologize for the experience you've had with connecting to our support. I can however see you created this post during a time our phone support is closed. Is this when you were calling into our Billing Department? If so, it's important to note that our Billing Support is only available Monday-Friday 8am - 8pm ET. With that said, it's important to us to make sure you are assisted.

 

We have submitted a ticket to our Billing Support to review this cancellation request. Please make sure to update your account contact information if needed. A member of this team will reach out directly with any further updates.


Frankie P.
Community & Social Media Support

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Occasional Participant

Re: Why is cancelling my subscription so difficult!

Hi Frankie,

9.20am is within your opening hours and I got a "There is no one here to take our call ring back during our opening times. I have said I want to cancel. It doesn't need reviewing, my subscription needs cancelling. I have been with Constant Contact for a number of years and I am not using it. I need to know the notice period from Thursday 1st August when I attempted to cancel and I want confirmation that the Direct Debit will be cancelled. I have really exerted enough energy in to cancelling. I suggest billing contact me to confirm.

Many thanks

Bev

New Member

Cancel subscription

I don't see how to cancel my subscription on your website and don't want to place a call.
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CTCT Employee

Re: Cancel subscription

Hello and thank you for reaching out to The Community. While calling in directly to our Billing Team would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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Occasional Visitor

cancellation

you dont provide a simple way to can cancel I dont even see a phone number to call to cancel
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CTCT Employee

Re: cancellation

Hello and thank you for reaching out to The Community. We apologize that you were unable to quickly find the information you were looking for, but we see you were able to call into our Billing Team to request your cancellation. While we are sorry to see you go, if there is anything we can assist with in the meantime please do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

I need to cancel my account

I need to cancel my account ASAP.

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CTCT Employee

Re: I need to cancel my account

Hello and thank you for reaching out to The Community! We're sorry to hear Constant Contact is no longer a good fit for you. I’d be happy to help you with your request. I’ve submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. Billing might need to reach out to you to review the request so we’d like to ask to confirm that your contact information is correct in your account. If you’d like this done within 24 hours or have questions about your billing, please call our Billing Team as we cannot discuss account billing here in the Community. Thank you!


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.