Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to get in contact with our Billing Support about this as well. This agent was able to successfully schedule your account to be canceled.
Your account can be canceled with the assistance of our Billing Support! We have submitted this cancellation request directly to this team on your behalf. One of these agents will reach out directly with any further updates.
At this time all cancellations have to be reviewed and authorized by our Billing Support. While we are sorry to see you go we have submitted this cancellation request to this team for further assistance.
You make it very difficult to cancel my subscription, particularly with customer support in Australia. Please let me know how I can cancel my subscription
I apologize for any inconvenience caused from our cancellation process. Though all cancellation requests are required to be reviewed by our billing support, we would be happy to assist in this process. We have submitted your cancel request to our billing team on your behalf. A member of this team will follow up with you directly.