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Cancel

Moderator

Re: Billing

Hi @Michellel0642 

 

I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. For your account security we are unable to authorize cancellations here in the Community. One of our Billing agents will review this request and follow-up with your directly.


Frankie.P
Community & Social Media Support

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Regular Visitor

Dear Constant Contacts Team,

In reference to username "", Kindly proceed with its cancellation as we would like to close this account accordingly. Please advice to further proceed. Note: Please reply to this email  Looking forward to your Immediate response. Kind Regards, Ludeline Pace Gems Middles East DMCC

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Moderator

Re: Dear Constant Contacts Team,

Hi @ImperiaJ 

 

Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support. A member of this team will then review this request and follow-up with the contact on your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Cancel my subscription

I would like to submit a cancellation request of my account to Billing Support. Thank you

Moderator

Re: Cancel my subscription

Hi @user727621 

 

While we're always happy to help point users in the right direction, I can see your account is currently under a List Review. Because of this we ask that you please speak with our List Review Specialists first in order to start the cancellation process.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Cancel my account

I wrote & phoned you on November 22 that I want to cancel my account. I was promised satisfaction or money returned. Instead you have billed me and ignored me! I have tried to remove my credit card information. I have tried to message you and phone you. I have done everything except walk to you location, and you persist in billing me.
Tags (2)
Occasional Visitor

Re: Cancel my account

These people are impossible to get a hold of. They promise satisfaction or money returned, but they don't have an email address or a contact web-page. None of my phone calls have gone through. I'll take it up with the credit card. 

CTCT Employee

Re: Cancel my account

Hello @SteveE178 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Inactivate my account

Hi, please can you inactivate my account for now. Thanks
Tags (2)
Moderator

Re: Inactivate my account

Hi @user186423 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent was able to successfully cancel your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.