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Occasional Visitor

Cancel my account

I have looked all Over your site and can not find a way to cancel the account. It has to be more simple than this
CTCT Employee

Re: Cancel my account

Hello @JaclynW56,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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Visitor

Cancel account

How do I cancel my account? No one is on chat or phone. There should be some mechanism to do this online. Not happy customer.
Tags (2)
CTCT Employee

Re: Cancel account

Hello @user340868,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Please delete my account

It is either under  Both of these show up in the account. In any event, you are out of our price range so unfortunately there is no point in the free trial.

Tags (2)
CTCT Employee

Re: Please delete my account

Hello @ChrisW8780,

We're sorry to hear Constant Contact is not a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you. 


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Cancel

I want to cancel and get my money back.
Tags (2)
Moderator

Re: Cancel

Hi @JeffA732 

 

Thank you for reaching out to the Community about your account! I have taken a look and can see you have also contacted our Billing Support directly about this request as well. This agent was able to successfully cancel your account and submit your refund request to the appropriate team. A member of our Billing Support will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Cancel

I need to cancel services - I haven't even logged into the system for 2 months I believe.  I don't work for HRP anymore and would like to have serviced terminated. Thank you! 

Tags (2)
Moderator

Re: Cancel

Hi @TaylorN28 

 

I'm sorry to hear you're no longer in need of our services! I have submitted this cancellation request to our Billing Support. They will review it and contact you with further updates on the status of your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.