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Moderator

Re: Cancel account

Hi @TerriT778 

 

We're sorry to hear you would like to cancel! Though we have taken a look at your account and can see your trial period has ended. Once these trials have ended you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Not only this, but your account was created through a 3rd party program. If you have any further questions on the status of your account we suggest contacting the program you signed up through directly.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Resiliation

Bonjour, je veux résilier mon compte.

 

Cordialement

 

CTCT Employee

Re: Resiliation

Bonjour @user696386 !
 
I'm sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Brigitte P
Community & Social Media Support

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Frequent Visitor

I'd like to cancel my subsription

Please let me know how I can do that. Email me to  or call me at 

Tags (2)
Moderator

Re: I'd like to cancel my subsription

Hi @NatalieM052 

 

I apologize for the delay in our reply! With that said, I have taken a look at your account and can see you were able to connect with our Billing Support. This team was able to successfully schedule your account to be canceled. If you have any further questions we suggest giving a call back into this team.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

PLEASE CANCEL MY ACCOUNT!

I'm not understanding why I need to call to cancel my account. Please Cancel My ACCOUNT!!! This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL! It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. PLEASE CANCEL MY ACCOUNT!
Occasional Participant

PLEASE CANCEL MY ACCOUNT!

I'm not understanding why I need to call to cancel my account. 

 

Please Cancel My ACCOUNT!!!

 

This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!

 

It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. 

 

I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. 

 

PLEASE CANCEL MY ACCOUNT!

Tags (1)
Occasional Participant

PLEASE CANCEL MY ACCOUNT!

I'm not understanding why I need to call to cancel my account. 

 

Please Cancel My ACCOUNT!!!

 

This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!

 

It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. 

 

I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. 

 

PLEASE CANCEL MY ACCOUNT!

CTCT Employee

Re: PLEASE CANCEL MY ACCOUNT!

Hey @TimothyC445,

 

Thank you for reaching out to us! I really apologize for the experience that you have had with us. I would be happy to help you cancel your account, I will send a case over to our Billing team requesting that they cancel your account. Please let us know if we can be of further assistance! 

 

 

Desi_B
Community & Social Media Support

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