You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
Thank you for reaching out to the Community! I am seeing that your account has been canceled and that we have not tried to take a payment from you. I recommend reaching out to your bank and asking them what that charge might be from. It could be someone attempting to use your card. Did you receive an email from us regarding payment information?
Thank you for reaching out to the Community. We have successfully submitted your cancellation request to our Billing Support for further assistance. Please let us know if there is anything else we can help with in the meantime.
I apologize for any confusion there may be with the charge you have received. However due to account security we are unable to authorize any cancellations or refund requests here in the Community. Instead we have submitted a ticket to our Billing Support under your account. One of these agents will review this request further and follow-up with you directly.
While we're sorry to see you go, reaching out to the Community is how you can cancel. We would be happy to submit a cancellation request directly to our Billing Support on your behalf. One of these agents will contact you directly with any further updates.
We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you.