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Cancelled Account but I never ever cancel my account

SOLVED
Occasional Contributor

Cancelled Account but I never ever cancel my account

I am having a good time surfing through ConstantContact. It's great, but when I look at my dashboard, it says that my account is scheduled for a cancellation process that I never ever cancelScreen Shot 2019-08-28 at 20.28.41.png

Is it cancelled because of a mistake or it it just a bug?

 

And I have another question. I wanna test to make sure that the contact me page works, so I tried posting a message with my alt-mail account but the mail(message) haven't come to my gmail inbox. Is it that I have to buy / is it moderated first / My contact me page is broken?

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1 REPLY 1
Moderator

Re: Cancelled Account but I never ever cancel my account

Hi @user910338 

 

I apologize for any confusion there may have been with the status of your account. This cancellation was put in place by our account review team. It has since been removed from your account. Please let us know if you are still seeing this messaging when logged in. As for the contact section of your Website Builder, the good news is we have a specialized support team for this. In fact, I have submitted a ticket to this team. These tickets are followed up on via email with a turnaround time of 24 hours. A member of this team will contact you directly with further assistance.


Frankie.P
Community & Social Media Support

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