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Cannot find my past emails

Cannot find my past emails

Wow, this new format sucks. I can't find my past emails and when i try to contact CC via their Online Support via a Chat...a window opens up that "ready to chart?" but then gives no method to do so. Did CC test this new site before making it public? If they did they should fire whomever did the beta review

1 REPLY 1
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CTCT Employee

Re: Cannot find my past emails

Hi @Randy_Hughes_Mr_Land_Trust,

 

I'm sorry to hear that and rest assured we're passing along customer sentiment regarding our new user experience. With the new experience you'll find all campaigns (including past emails) are now contained in one location under the new tab Campaigns. You can search by Status and then Sent:

 

2016-09-26_12-48-43.png

 

 

As far as not being able to connect to Chat Support it may be an issue with the web browser. Should you encounter that situation again try restarting your web browser or clearing the cache. Hope this helps!


Nichelle M
Community & Social Media Support

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