Wow, this new format sucks. I can't find my past emails and when i try to contact CC via their Online Support via a Chat...a window opens up that "ready to chart?" but then gives no method to do so. Did CC test this new site before making it public? If they did they should fire whomever did the beta review
I'm sorry to hear that and rest assured we're passing along customer sentiment regarding our new user experience. With the new experience you'll find all campaigns (including past emails) are now contained in one location under the new tab Campaigns. You can search by Status and then Sent:
As far as not being able to connect to Chat Support it may be an issue with the web browser. Should you encounter that situation again try restarting your web browser or clearing the cache. Hope this helps!
Nichelle M Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!