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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Cannot open Campaigns

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Visitor

Cannot open Campaigns

I have tried closing Campaigns, reopening Windows explorer, rebooting my computer. CC will not open the campaigns. I can log in... but that's it!
1 REPLY 1
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CTCT Employee

Re: Cannot open Campaigns

Hello @JenynneD,

 

I'm sorry that you've been having trouble with getting your campaigns to load. This sounds like it could be a connectivity issue. The first thing I would recommend doing is checking to see if you are using a supported browser. If so, try going into Private Mode (Incognito in Google Chrome) and log into Constant Contact there. Here is a link to our FAQ on how to go into Private/Incognito Mode.

 

Browsing in Private Mode will allow you to browse privately from any cookies or cached items that may be blocking your ability to fully access certain web pages. If your pages load fine in the private window, it is likely that there may be a cookie or cached item causing the issue. In this case, I would recommend clearing your web browsers cache.

 

If things do not load in private mode, I would then recommend doing an internet speed test. We recommend having the download and upload speeds both be at least 2mbps for optimal use of Constant Contact. I hope this helps.

Jonathan Rich
Community & Social Media Support

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