Showing results for 
Search instead for 
Did you mean: 
Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.

Cannot remove bounced emails

Occasional Visitor

Cannot remove bounced emails

Hi, I've never experienced this problem before but for the past two days I've tried to remove bounced emails.  But when I do, my screen goes black and I cannot do anything?  Anyone know how to fix this?  See screenshot.

Bounced Emails.PNG


Re: Cannot remove bounced emails

Hello @NatalieM757,


I am very sorry to hear you are experiencing this issue. It is not something I have seen come up before. I also was not able to replicate on my end. I'm curious if you have already attempted to try accessing your account from another browser or computer? It's possible there is a build up of cache or an extension interfering with your current browsing experience. If you haven't yet, try going into Incognito/Safe Mode and see if the issue persists.


If that still doesn't work, please email us at social_support(at)constantcontact(dot)com with your username, the steps you have tried, and a reference to this post and we can investigate further.

Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.