@PPMM7 Thank you for reaching out to the Community!
I'm sorry to hear that you are experiencing difficulty with changing your payment method; however, in order to discuss billing for your account, you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing department contact information here. We will be glad to look into this for you.
Mary S Community & Social Media Support
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