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Charging me $5 to use Inbox Preview????!!

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Charging me $5 to use Inbox Preview????!!

I've been charged two months for this now, in addition to the service being raised to $45/mo. When I looked up what the charge is for, and read the knowledgebase on Inbox Preview, there is no mention of the fee. Nor is there mention of the fee in the Fees and Pricing section. What gives? Conni Mainne
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CTCT Employee

Re: Charging me $5 to use Inbox Preview????!!

Hi @ConniM5,

 

I'm sorry for any confusion regarding the billing for your account and our new add-on feature for Inbox Preview. We ask that you contact Billing Support directly for assistance with any billing inquiries. They are available Monday - Friday, 7am - 9pm ET.

 

Nichelle M
Community & Social Media Support


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