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Chat is not working. The "prechat" menu pops up saying "welcome to CC live chat support" but does not load the next screen - cannot chat.
I'm so sorry to hear you were not able to get through to our Chat support. I appreciate you bringing it to our attention.
Any chance you tried to connect to Chat with a different browser? It's possible there is an extension or plugin interfering with the site experience. I also recommend to try opening the Chat window while in Incognito/Safe Mode and see if that resolves it. If this doesn't work please reach back out to us and we can investigate further.
Hi there - I am having the same issue and I tried opening it two browsers and in incognito.
I'm sorry you were having trouble reaching us in chat. If this is still unresolved, please send us an email to social_support(at)constantcontact(dot)com and let us know what browsers you have tried and what kind of computer you are using. We would be happy to help troubleshoot further.