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Chat is not working

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Chat is not working

Chat is not working. The "prechat" menu pops up saying "welcome to CC live chat support" but does not load the next screen - cannot chat.

3 REPLIES 3
Moderator

Re: Chat is not working

Hello @HilaryL22,

 

I'm so sorry to hear you were not able to get through to our Chat support. I appreciate you bringing it to our attention. 

 

Any chance you tried to connect to Chat with a different browser? It's possible there is an extension or plugin interfering with the site experience. I also recommend to try opening the Chat window while in Incognito/Safe Mode and see if that resolves it. If this doesn't work please reach back out to us and we can investigate further.





Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Member

Re: Chat is not working

Hi there - I am having the same issue and I tried opening it two browsers and in incognito. 

CTCT Employee

Re: Chat is not working

Hello @evmarketing,

 

I'm sorry you were having trouble reaching us in chat. If this is still unresolved, please send us an email to social_support(at)constantcontact(dot)com and let us know what browsers you have tried and what kind of computer you are using. We would be happy to help troubleshoot further.

 

Thank you!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!