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Chat with Us does not load

Solution Provider

Chat with Us does not load

I have tried the Chat with Us/Live chat in multiple browsers and it always reloads the main help page.

3 REPLIES 3
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CTCT Employee

Re: Chat with Us does not load

Hi @KyleH07,

 

Sorry you are having issues loading the chat window!  Make sure you don't have pop-ups blocked on your browsers as the chat window is a pop-up window.  You can allow Constant Contact pop-ups by following these instructions.  If you still have issues after allowing the pop-ups, you can also check these other possible browser settings.

 

Please let us know if there is anything else we can do for you.

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Solution Provider

Re: Chat with Us does not load

I turned off ad block, added to whitelist and still doesn't function

Tags (2)
CTCT Employee

Re: Chat with Us does not load

Hello @KyleH07,

 

I'm sorry that didn't function for you either.  I would suggest trying the troubleshooting steps listed here.  If that doesn't work, send an email to us at social_support(at)constantcontact(dot)com with a reference to this post.  Include your username, the web-browser version, and operating system you're using, and any other information you can give us.  If you're getting any error messages, those would be very useful as well.

 


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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