I have evidence that the count of unique clicks in the campaign report is being undercounted. For example, for one campaign a specific contact is not showing up in the list of unique clicks for a free report he is entitled to. However, when I click on that contact, and look at his engagements, I see clearly that he clicked on the links in that campaign. See screenshot.
This is not only a problem for tracking campaign effectiveness. I am also sending repeat campaigns to the contacts who have not clicked to get them to download the free report they earned. So I am needlessly annoying my contacts.
I discovered this problem when one contact reported that he had, indeed, already downloaded the report.
Can anyone explain this, or better yet, fix this?
Solved! Go to Solution.
Hello @FrankS27. I'm sorry that this is happening to you. I can understand why this reporting is important to you. You said that you noticed this occuring with a specific contact. Would you be able to email us at social_support(at)constantcontact(dot)com with their email address and a reference to this post so we can look into this further? Having this information would be helpful for us to investigate why the click reporting is inaccurate.
Hi @FrankS27. Glad that this was resolved! Please don't hesitate to reach out again if you have any more questions.