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Clicks not registering on Apple devices?

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Member

Clicks not registering on Apple devices?

It appears that our email newsletters are not generating a "open" when viewed on an iPhone. This was also true when tested on an iPad. 

 

What is curious is that it is not just "viewing" that didn't create a click. When the tester clicked and watched a video link from the iPad this also did not register as them having opened the newsletter link.

 

What is causing this and is there any work-arounds? Is this a problem specific to Apple devices or is it true of other mobile phones or devices too?

 

Thank you in advance for any insights and help.

1 REPLY 1
CTCT Employee

Re: Clicks not registering on Apple devices?

Hello @MillieJ7,

 

Thank you for reaching out to the Community!

 

I'm sorry to hear that you are having issues with reporting data not populating when you click/open emails on those devices. I have taken a look on my side and we are not currently experiencing any issues that would account for this. In this case I would like to look into the actual email campaign to see what may be going on. Please send an email to social_support(at)constantcontact(dot)com with your account username, the name of the email campaign in question, a reference to this post and any additional information that you may have.

 

Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
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