Our recipients are complaining that the tagging or codes you use on all links in our emails do not clearly indicate it goes to our website. So many of their firms block clicking on our messages because when you rest a mouse over any of the links in our emails, your long codes could be anything: weblinks to China or Russia, downloading of viruses, anything.
Is there any way these long tracking codes can start with our cc web address which is afio.ccsend.com
which you use for sending the messages. Or have our real web address: www.afio.com...and then have the rest of your tracking codes.
We are getting larger numbers of recipients who can no longer click on any of the links from you because where the link is taking them is hidden in a long string of code.
Thank you for reaching out to the Community! I understand how important contact engagement is with your emails. You are correct, our system does add our r20.rs6.net tracking to the links in an email. Though these tracking links being flagged does not happen for all contacts, it is still something we are continuing to process. Please email us at social_support(at)constantcontact(dot)com with the your username, a reference to this post, and the following details:
If these contacts on a home or work network
When did this experience began to occur
If live sends affected or only test sends
The name and version of the security product being used
Frankie.P Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!